Training
While Nicely Slitters are commercialized globally, our technical support reaches out to customers efficiently to ensure the machine users are well trained and confident to approach full production.
Our after-sales training creates strong bond between personnel safety and quality performance, therefore, Nicely is rather emphasize the importance of the operation guidelines. After machine is delivered to customer’s facility, Nicely teams will come along to help with machine installation, a completed operation training will be put in action subsequently by our expertise to ensure the machine users are thoroughly trained to understand the safety guidance and skills for operating the machine.
Customer Supports
While Nicely Slitters are commercialized globally, our technical support reaches out to customers efficiently to ensure the machine users are well trained and confident to approach full production.
Besides on-site customer service, Nicely also provides flexible support remotely through an upgraded SIMATIC controller which enables Nicely technical team to diagnose and correct operation issues instantly.
SERVICES, appreciated by customers.
From the machine on-site trial before shipment, preparing for the delivery, commissioning at customer’s firm, or even the service hot-line, customer’s satisfaction of machine performance is the top priority of the entire Nicely team. Customers feel it too !
“Nicely service teams are often praised by customer’s production leaders for our high-quality cutting results and excellent control in tension made by coherent system operation. Our service team is highly skilled for the real-time support or remote support via digital communications to troubleshoot abnormalities immediately, which is so appreciated and supportive! "says a front-line service engineer.
Remote support
Remote technical support.
When traveling restriction was in place, Nicely Technical Team, including electrical and mechanical specialists, grouped up right on the spot to remotely help customers troubleshoot to resume customers ‘production seamlessly.
Maintenance
A time-based inspection on a machine is especially significant as efficient performance and high productivity are closely related to.
In order to make machine users obtain operation knowledge easily, our operation manual covers operation instructions, importance notice for handling the machine, lubrication guidelines, trouble shootings, and necessary information.
For any question about machine operation or maintenance, Nicely team is always ready to assist you!
DRUPA 2024
Date: Mar 28 - June 07, 2024
Add: Düsseldorf, Germany
Booth no: 12E41
Media Press 2024-05-09
Nicely Showcases Narrow Slit Winding Technology in C2 Magazine
Customer Care 2024-05-02
Nicely : Supporting Your Sustainability Goals with Reliable Paper Slitter Rewinders
The landscape of the paper packaging and paper roll converting industry is undergoing a significant transformation, driven by the increasing demand for sustainable solutions towards paper materials that are biodegradable, recyclable, and reusable. This surge in demand marks a clear shift towards sustainability.
Case Study 2024-04-30
EG-7009 | Tenth-time Repurchase, Highly Favored by Customers
Following the intensive acceptance schedule with our European client at the end of March, which involved three days of rigorous testing and review, Nicely has completed some significant add-ons in April. This included the shipment of two EG-7009 top-bottom shaft slitter rewinders and one EG-R900 doctoring machine with a trim winder, all designed for pharmaceutical packaging.
Case Study 2024-04-03
EG-3D9220 | Successful Shipment of EG-3D9220 Spool Slitter Rewinder to Vietnam
In March, Nicely successfully delivered an EG-3D9220 Spooling Slitter Rewinder to Vietnam.
Customer Care 2024-03-07
Boost Efficiency with Narrow-Slit Spooling Technology : EG-9000 series Spool Slitter Rewinder
In the equipment manufacturing sector, numerous slitter rewinder manufacturers play significant roles by offering cutting-edge solutions for various materials like paper, film, metal foil, and nonwoven fabric. As slitting technology advances, slitter rewinder specifications push the boundaries.